Your Data at Lola Jack: Clear, Secure, Accountable

Information We Collect at Signup

When you open a Lola Jack account we ask for the basic details needed to run a gambling account safely: your name, date of birth, email address, mobile number and country of residence. We use your date of birth to confirm you meet the 18+ minimum age requirement before any deposit or play is allowed. Depending on payment method and account activity, we may later ask for proof of identity or address, such as a passport, driving licence or recent utility bill, to verify who you are and to meet anti-money-laundering checks common across the offshore casino sector.

• Full name, date of birth and residential address
• Email address and mobile number used for account access and support
• Username, password and account security preferences
• Identity documents requested for verification checks
• Marketing preferences, including whether you opt in to promotional emails

Information We Collect During Play

Once you are registered, we log gameplay data so the lobby works properly and so we can investigate disputes fairly. This includes which games you open, bet sizes, session length, deposit and withdrawal history, and bonus activity linked to any welcome package or promotion you claim. We also record device type, browser and approximate location (derived from IP address) to help detect fraud and to keep the site running on mobile browsers without a downloaded app.

• Game history: titles played, stake levels, session times
• Deposit, withdrawal and bonus wagering records
• Device, browser and approximate location data
• Support tickets, live chat transcripts and account notes

Card and Cryptocurrency Transaction Data

Card deposits and withdrawals through Visa or Mastercard are processed by payment providers who handle the card number and CVV directly. Lola Jack does not store full card numbers on our own servers; we retain only the transaction reference, amount and status needed for support and accounting.

Cryptocurrency payments in Bitcoin, Ethereum, USDT or Litecoin work differently. Blockchain transactions are recorded on a public ledger by design, so a crypto deposit or withdrawal address and transaction hash may be visible outside our systems, separate from the personal details tied to your account. We match wallet addresses to your account internally for balance and audit purposes but do not publish that link.

Cookies and Site Function

Lola Jack uses cookies to keep you logged in, remember your language and currency setting, and understand which pages and games are used most so the lobby can be kept running smoothly on mobile browsers. Some cookies are strictly necessary for the site to function, such as session and security cookies; others are analytics cookies that help us fix slow-loading pages or broken links. You can control non-essential cookies through your browser settings, though blocking necessary cookies may stop parts of the site working, including login and deposit forms.

• Session cookies: keep you logged in and your cart or bonus selection intact
• Security cookies: help detect unusual login activity
• Analytics cookies: measure page load times and popular game categories
• Preference cookies: remember language, currency and display settings

UK Data Protection and Your Rights

For UK visitors, personal data submitted to Lola Jack is intended to be handled in line with applicable UK data protection law, including the UK GDPR and the Data Protection Act 2018, covering how data is collected, stored and deleted. As we operate offshore, the specific company acting as data controller for your account is named in the site footer, not on this page. Please check the footer before you register or contact support if you cannot locate it, since that entity is your first point of contact for any data request.

• Request a copy of the personal data we hold about you
• Ask us to correct inaccurate account details
• Request deletion of your data once account and legal retention periods expire
• Withdraw marketing consent at any time via email preferences
• Ask how automated fraud checks or verification decisions were reached

Data Sharing and Retention

We share data with payment processors, identity verification providers and game studios such as Pragmatic Play, Evolution Gaming and NetEnt strictly to run deposits, withdrawals and gameplay, not for unrelated marketing by those third parties. Account and transaction records are kept for as long as your account is active and for a further period afterwards to satisfy anti-fraud, accounting and dispute obligations, after which data is deleted or anonymised in line with our retention schedule.

Related Pages

Read our full Terms and Conditions for account rules, see Responsible Gaming for player protection tools, and check Payments for details on card and crypto processing times. Ready to play? Register once you have read this policy in full.